Why Was My Order Flagged?Updated 25 days ago

Our system is designed to protect both our gardeners and our business. Occasionally, an order may be flagged as "High Risk" and canceled for security reasons.

Why Was My Order Flagged?

• The billing info provided doesn’t match the card or bank’s records.
• There’s a mismatch between the IP address and the billing address (using a VPN can trigger this).
• The order was placed from a location with high levels of fraud.

What to Do Next:

1. Review Your Information: Make sure your billing and shipping details are correct.
2. Place a New Order: If you think this was an error, try placing the order again, double-checking your payment info.
3. Contact Us: For any concerns, feel free to reach out at [email protected]. We're happy to help!