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Botanical Interests FAQs & Customer Service

You will receive a shipping confirmation email from us on the day your  order ships. While we strive to ship orders the same day they are  received, there may be delays due to order volume or shipping delays  from USPS during this time. Our hard-working teams really appreciate  your patience and understanding.

Where is my order?

Returns  and refunds apply to garden tools and products only. Refunds or  replacements are issued only after the item(s) are returned in their original packaging. If an incorrect item was sent to you, or if the item  is damaged or defective, the item will be replaced at no additional cost. If the incorrect item or size was ordered, or you change your mind, a refund will be issued minus the original cost of shipping.  Customer is responsible for shipping these returns to Botanical Interests. Items that have been visibly used will not be refunded or replaced.

For seed packet issues:
Please contact customer service at 877-821-4340 or at customerservice@botanicalinterests.com.

What is your return policy?

Thank you so much for thinking of us for your garden! 
We have truly enjoyed being able to support our UK gardeners. Unfortunately, due to unforeseen circumstances, we have had to make the decision to close our shop in the UK.
We would love to find our way back there in the future. We appreciate your support over the past year.

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