Support for Purchases Made with Our Sales PartnersUpdated 9 days ago
We’re excited to offer our products through trusted sales partners, including third-party platforms like Amazon, Facebook/Meta, Instagram, TikTok, and Shop. These platforms make it easier for you to purchase our products wherever is most convenient for you! This article will guide you on how to get the support you need, whether you have a question about your purchase or need assistance from the platform.
What We Can Assist With
Regardless of where you make your purchase, we’re here to help with product-related questions, ensuring you get the best experience possible. Here’s how we can assist:
- Product Information: Detailed guidance on how to use your product, including specifications, features, and frequently asked questions.
- Troubleshooting: Assistance with resolving any technical issues or problems related to the product.
- Usage Tips: Advice on how to get the most out of your purchase and ensure long-lasting satisfaction.
What Our Sales Partners Handle
Each of our sales partners provides their own customer service and handles specific aspects of your order. For issues related to these areas, you’ll need to reach out to the platform where you made your purchase:
- Returns and Refunds: Returns and refunds are managed directly by the platform. Our policies regarding returns do not apply to purchases made through third-party sites.
- Shipping and Delivery: Tracking information, shipping inquiries, and delivery updates will be handled by the platform you purchased from.
- Warranties and Support Services: Any warranty or additional services offered will be managed by the platform, not by us directly.
Website Discounts and Promotions
Please note that any discounts, promotional codes, or sales listed on our website apply only to purchases made directly through our website. Purchases through third-party platforms are subject to the platform’s own sales and promotions, which are managed by the respective sales partner.
How to Get Support from Our Sales Partners
If you need help with returns, refunds, or tracking your order, our sales partners offer their own customer support systems. Below are links to the customer service portals of our primary sales partners:
These platforms are well-equipped to assist with any order-specific issues. We encourage you to use their customer service tools for prompt assistance.
Need Help with the Product?
For any product-specific questions, troubleshooting tips, or usage advice, don’t hesitate to contact us directly. Our support team is here to ensure you get the best experience with your product, whether purchased through our website or one of our sales partners.
Contact Us: [email protected]